Terms of Service

3.1 Eligibility

To use our service, you must:

• Be at least 18 years old
• Be legally capable of entering into binding contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials

3.2 Account security

You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorised use of your account.

4.1 Subscription plans

Our service is offered on a monthly subscription basis with various plans based on included minutes. Current pricing is displayed on our website and may be updated with 30 days' notice.

4.2 Overage charges

Minutes used beyond your plan allowance will be charged at the per-minute rate specified for your plan. Overage charges are billed with your next monthly invoice.

5.1 Billing

• Subscription fees are billed monthly in advance
• Overage charges are billed monthly in arrears
• All prices are in GBP and exclude VAT unless stated otherwise
• Payment is due within 14 days of invoice date

5.2 Payment methods

We accept payment by credit card, debit card, and direct debit. You authorise us to charge your selected payment method for all fees due under these Terms.

5.3 Late payment

Late payments may incur interest at 8% above the Bank of England base rate. We reserve the right to suspend service for accounts more than 30 days overdue.

6.1 Acceptable use

You agree to use our service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the service for any illegal or unauthorised purpose
• Violate any laws in your jurisdiction
• Transmit any harmful or malicious content
• Harass, abuse, or harm our staff or other users
• Attempt to gain unauthorised access to our systems
• Use the service in a way that could damage our reputation

6.2 Call handling instructions

You are responsible for providing clear and lawful call handling instructions. We will follow your instructions but reserve the right to refuse instructions that are illegal, unethical, or could harm our staff.

7.1 Service availability

We aim to answer 99.7% of calls within 20 seconds. While we strive for 24/7/365 availability, we cannot guarantee uninterrupted service due to factors beyond our control.

7.2 Force majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

8.1 Our property

The WorkWise service, including all content, features, and functionality, is owned by Connect Studio NW Ltd and is protected by UK and international copyright, trademark, and other intellectual property laws.

8.2 Your content

You retain ownership of any content you provide to us. By using our service, you grant us a licence to use, store, and process your content as necessary to provide the service.

13.1 By you

You may terminate your account at any time by providing 30 days' written notice. Termination does not entitle you to a refund of fees already paid.

13.2 By us

We may terminate or suspend your account immediately if:

• You breach these Terms
• You fail to pay fees when due
• We are required to do so by law
• Continued provision of service would violate applicable laws

13.3 Effect of termination

Upon termination, your right to use the service will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive.