Privacy Policy
Last updated: 26 September 2025
Contents
1. Introduction
Connect Studio NW Ltd ("we", "our", or "us") operates the WorkWise service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call answering service.
We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data controller information
Company
Connect Studio NW Ltd
Company Number
10559497
Registered Address
Nortex Business Centre
105 Chorley Old Road
Bolton, BL1 3AS
3. Information we collect
3.1 Information you provide directly
- Account Information: Business name, contact name, email address, phone numbers, business address
- Payment Information: Billing address, payment card details (processed securely through our payment provider)
- Service Preferences: Call handling instructions, greeting scripts, availability schedules
- Communications: Emails, support tickets, and other correspondence
3.2 Information we collect about your callers
- Caller Information: Name, phone number, reason for calling
- Call Details: Date, time, duration of calls
- Messages: Content of messages left by callers
- Appointment Details: Requested appointment times and service requirements
3.3 Information collected automatically
- Usage Data: How you interact with our service
- Device Information: IP address, browser type, operating system
- Cookies: See our Cookie Policy for details
4. Legal basis for processing
We process personal data based on the following legal grounds under UK GDPR Article 6:
Contract (Article 6(1)(b))
Processing necessary for the performance of our service contract with you, including:
- Providing call answering services
- Managing your account
- Processing payments
Legitimate Interests (Article 6(1)(f))
For our legitimate business interests, including:
- Improving our services
- Fraud prevention and security
- Business analytics (with anonymised data)
Consent (Article 6(1)(a))
Where you have given explicit consent for:
- Marketing communications
- Non-essential cookies
Legal Obligations (Article 6(1)(c))
To comply with legal obligations, including:
- Tax and accounting records
- Anti-money laundering checks
- Court orders or legal proceedings
5. How we use your information
We use the collected information for:
- Providing and maintaining our call answering service
- Processing payments and managing your account
- Sending service notifications and updates
- Responding to customer service requests
- Improving our service and developing new features
- Complying with legal obligations
- Protecting against fraud and security threats
7. Data retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations:
Account data
Retained for the duration of your account plus 6 years for tax and accounting purposes
Call records
Retained for 12 months unless you request longer retention
Call recordings
Retained for quality assurance purposes
Marketing communications
Until you unsubscribe
8. Your rights under UK GDPR
You have the following rights regarding your personal data:
Access
Request a copy of your personal data
Rectification
Request correction of inaccurate data
Erasure
Request deletion of your data (subject to legal obligations)
Restriction
Request limited processing of your data
Portability
Receive your data in a structured format
Objection
Object to certain processing activities
Automated decision-making
Not be subject to purely automated decisions
To exercise these rights, contact us at hello@getworkwise.com
9. Data security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Staff training on data protection
- Incident response procedures
10. International data transfers
Your data is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions
- Standard contractual clauses
- Your explicit consent
11. Data protection officer
We have not appointed a Data Protection Officer as we do not process personal data on a large scale as our core activity. However, we take data protection seriously and you can contact us with any concerns at hello@getworkwise.com.
12. Automated decision-making
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.
13. Children's privacy
Our service is not directed to individuals under 18. We do not knowingly collect personal data from children.
14. Updates to this policy
We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. The "Last updated" date at the top of this policy indicates when it was last revised.
15. Contact us
For questions about this Privacy Policy or to exercise your rights, contact us at:
Phone
01204 232 011Post
Connect Studio NW Ltd
Nortex Business Centre
105 Chorley Old Road
Bolton, BL1 3AS
16. Complaints
If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF