Legal

Privacy Policy

Last updated: 4 September 2025

1. Introduction

Connect Studio NW Ltd ("we", "our", or "us") operates the WorkWise service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our call answering service.

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data controller information

Company

Connect Studio NW Ltd

Company Number

10559497

Registered Address

Nortex Business Centre
105 Chorley Old Road
Bolton, BL1 3AS

3. Information we collect

3.1 Information you provide directly

  • Account Information: Business name, contact name, email address, phone numbers, business address
  • Payment Information: Billing address, payment card details (processed securely through our payment provider)
  • Service Preferences: Call handling instructions, greeting scripts, availability schedules
  • Communications: Emails, support tickets, and other correspondence

3.2 Information we collect about your callers

  • Caller Information: Name, phone number, reason for calling
  • Call Details: Date, time, duration of calls
  • Messages: Content of messages left by callers
  • Appointment Details: Requested appointment times and service requirements

3.3 Information collected automatically

  • Usage Data: How you interact with our service
  • Device Information: IP address, browser type, operating system
  • Cookies: See our Cookie Policy for details

5. How we use your information

We use the collected information for:

  • Providing and maintaining our call answering service
  • Processing payments and managing your account
  • Sending service notifications and updates
  • Responding to customer service requests
  • Improving our service and developing new features
  • Complying with legal obligations
  • Protecting against fraud and security threats

6. Data sharing and disclosure

We may share your information with:

Service providers

Third parties who help us operate our service (e.g., hosting, payment processing)

Professional advisors

Lawyers, accountants, and other professional advisors

Legal requirements

If required by law or to protect our rights

Business transfers

In connection with any merger, sale, or acquisition

Important: We do not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Data retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations:

Account data

Retained for the duration of your account plus 6 years for tax and accounting purposes

Call records

Retained for 12 months unless you request longer retention

Call recordings

Retained for quality assurance purposes

Marketing communications

Until you unsubscribe

8. Your rights under UK GDPR

You have the following rights regarding your personal data:

Access

Request a copy of your personal data

Rectification

Request correction of inaccurate data

Erasure

Request deletion of your data (subject to legal obligations)

Restriction

Request limited processing of your data

Portability

Receive your data in a structured format

Objection

Object to certain processing activities

Automated decision-making

Not be subject to purely automated decisions

To exercise these rights, contact us at hello@getworkwise.com

9. Data security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Staff training on data protection
  • Incident response procedures

10. International data transfers

Your data is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions
  • Standard contractual clauses
  • Your explicit consent

11. Data protection officer

We have not appointed a Data Protection Officer as we do not process personal data on a large scale as our core activity. However, we take data protection seriously and you can contact us with any concerns at hello@getworkwise.com.

12. Automated decision-making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

13. Children's privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal data from children.

14. Updates to this policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. The "Last updated" date at the top of this policy indicates when it was last revised.

15. Contact us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Post

Connect Studio NW Ltd
Nortex Business Centre
105 Chorley Old Road
Bolton, BL1 3AS

16. Complaints

If you're not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk

Phone: 0303 123 1113

Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF