Privacy Policy

What we delete

Your account and profile (your name, email address, phone number and Google profile photo link), your signed-in sessions, the devices registered for notifications, your preferences and your two-step verification settings.

What we keep

Messages, appointments, tasks and contact records belong to your business, so they stay with its WorkWise account and are no longer linked to you. Security and audit records of account activity, which include IP addresses, device details and the email address used to sign in, are kept for as long as your business uses WorkWise plus 6 years (see section 7).

15.1 What the app collects

• Sign-in details: your email address and password, which are sent securely to our servers to check who you are. Your password is not stored on your device. If you choose Continue with Google, we receive your name, email address and profile photo from Google. We use them to match you to your existing WorkWise account, and we store a link to your Google profile photo to show as your picture in WorkWise.
• Your WorkWise information: the messages, contacts, appointments and tasks you view, create or change in the app, and any changes you make to your profile or your business's settings. These are stored on our servers as part of your account, just as they are when you use WorkWise on the web. When you search in the app, your search words are sent to our servers to find the results.
• Notification details: if you allow notifications, a push notification token, your device's name or model, and whether it runs iOS or Android, so we can alert you to new messages. On Android, Google's Firebase Cloud Messaging, which delivers the notifications, also creates a Firebase installation ID and messaging token for the app.
• Sign-in and security records: the date and time you sign in and other account activity, such as signing out or changing your security settings, with your IP address, the type of device, its operating system version and the app version. We keep these for security and so you can sign out of your other devices. If a sign-in fails, we record the email address that was tried.
• Update checks: when the app opens it checks for updates, sharing the app version, the device platform, details of the installed update (such as its release channel and identifiers) and a random installation identifier with Expo, our app update provider.

15.2 What stays on your device

• Face ID, Touch ID and fingerprint: unlocking the app this way is optional and handled entirely by your device. The app only receives a yes or no result. No biometric data is sent to us or stored by us.
• Staying signed in: the app keeps a sign-in token in your device's secure storage and a copy of your basic account details, such as your name, email address and role. Both are removed when you sign out.

15.3 Who else is involved

• Beboc Limited: develops the WorkWise platform and mobile app and hosts them on Amazon Web Services in the UK (London).
• Expo (650 Industries, Inc.): delivers push notifications and app updates. Push notifications include a short preview of the new message.
• Apple and Google: deliver notifications to iPhone, iPad and Android devices through Apple Push Notification service and Firebase Cloud Messaging.
• Google: provides Google sign-in, only if you choose to use it.
• Slack: when someone at a business sends a message to WorkWise, we may alert our team in Slack with the sender's name and email address, the business name and a short preview of the message.

Expo, Apple, Google and Slack may process this data outside the UK, including in the United States. We rely on the safeguards described in section 10.

15.4 What the app does not do

The app does not show advertising, does not track you across other companies' apps or websites, does not use third-party analytics, and does not sell your data.

15.5 Notifications, signing out and deleting your data

You can turn notifications off at any time in your device's settings. Signing out removes your details from the device and stops notifications to it. Your WorkWise account is set up by your business. To close it or ask us to delete your personal data, contact us at hello@getworkwise.com. Section 8.1, Deleting your account and data, explains what we delete and what we keep.